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Privacy Policy

We respect privacy and your rights to control your personal data. Our principle guidelines are simple. We will be clear about the data we collect and why. Your data is sacredly protected by us. We do not and will not sell your data to third parties.

The prime purpose of collecting your data is to improve your listening experience. Whether we're collaborating with music services to make sure you have access to your favourite playlists and can discover new artists, or giving you the ability to start off the music with your voice or the touch of your smart home system, or offering highly responsive customer support when something goes wrong, our aim is for you to listen as effortlessly as possible.

This Privacy Statement (the 'Statement') explains the personal information we collect from you, either directly or indirectly, and how we will use it. Please read this Statement carefully to understand how fenice SpA may collect, use and share your personal information. The terms 'we', 'us', or 'Fenice' are each intended as reference to Fenice Spa.

The Types of Personal Information We Collect

Information you provide to us

We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you want to learn more about Fenice Spa’s Products and Services or when you contact our Customer Care group for assistance.

We collect:: name, email address, IP address, and information provided by cookies or similar technology.

Why: We use this information to share news about events and products offered by Sonos. Additionally, the IP address helps us to understand geographic information about our website visitors better, so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.

How We Use Personal Information

Fenice SpA uses the data we collect to provide you with the Products and Services we offer. We also use the data to communicate with you, for example, informing you about new products or services available, security and other types of updates.

Fenice SpA uses the data for the following purposes:

  • Customer Support
  • Business Operations
  • Communication, Marketing and Advertising

Customer Support

We use data to respond to customer enquiries, diagnose Product problems and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.

Business Operations

We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.

Communication, Marketing and Advertising

We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email or other means of electronic communication to inform you about new Fenice SpA’s Products, Services or Events or to invite you to take part in a survey. This processing is necessary to serve our legitimate interest. For information about managing email subscriptions and promotional communications, please visit Your Rights and Choices section included in every email you receive.

How We May Share Personal Information

Fenice SpA does not and will not sell personal information about our customers. We only disclose your data as described in this Statement.

Security

Fenice SpA is committed to protecting the security of your personal information.

Fenice SpA takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction.

If you have any questions about the security of your personal information, you can contact us at .

Your Rights and Choices

Your Rights

We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:

  • you can ask us for a copy of the personal information we hold about you;
  • you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
  • in certain situations, you can ask us to erase, block or restrict the personal information we hold about you.

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting

We will respond to your request as soon as possible but certainly within 30 days. For more information about how you can control the collection and use ofAdditional Usage Data and your Communication, Marketing and Advertising Preferences, please visit Your Choices section included in every email we send to you.

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.

Your Communication, Marketing and Advertising Preferences

You can opt out of receiving direct marketing communications from Fenice SpA by following the instructions included in every email sent to you via the “Unsubscribe” tab. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.

Our Use of Cookies and Other Similar Technologies

We use cookies and similar technologies to help us personalise our website for you, remember your preferences, understand how users are using our website and help customise our marketing offerings.

How to Contact Us

If you have any questions about the use of your personal information, please email .

Changes to Our Privacy Statement

Fenice SpA may modify or update this Statement when necessary, to reflect customer feedback. Please review it regularly. When we update this Statement, we will revise the 'Last Update' date at the top of the Statement. If there are material changes to the Statement or in how we use your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Statement to learn more how Fenice SpA is using and protecting your information.

FAQ

The following are basic questions you may have about our privacy statement. We recommend that you read the detailed statement above for additional details.

Why is Fenice SpA updating its privacy statement?

We now meet the high standards required by the European Union's General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect that. We also strive to simplify language and remove jargon, to make our privacy statement easier to read and understand.

What is the GDPR?

The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). As we believe that all our customers can benefit from its mandates, we're implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more here.

What information does Fenice SpA collect about me?

Fenice collects your name, phone number, email address, delivery address, location data, IP address, data provided by cookies and other similar technologies.

Why does Fenice SpA need my information?

Fenice uses data to provide you with the best experience from the products and services we offer, which includes using data to improve and personalise your experiences. We also use data to communicate with you, for example, informing you about new products or services available, security and other types of updates.

How is my information used?

Fenice SpA uses data for the following purposes:

  • Customer Support
  • Communication and Marketing

Does Fenice SpA sell information to third parties?

No. We never have. And we never will.

How do I delete my personal data from Fenice SpA and what are the consequences?

You can always send us an email via or contact our Customer Care team and request that your data be deleted.

How long does fenice SpA keep my information?

Fenice SpA retains personal data for as long as necessary to provide Services, support your Product or for other mutual businness needs. Because these needs can vary for different data types in the context of different Products or Services, actual retention periods can vary significantly.

How is information stored and secured on Fenice’s servers?

Fenice SpA is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure.

Is Fenice Spa using cookies or pixels to gather information?

We use cookies and other similar technologies when you visit our website. By visiting our website, you agree to the use of cookies and similar technologies for the purposes described in our privacy statement. This helps us to provide you with the best experience and allows certain parts of our website to function properly. You can always adjust your browser or device settings to not accept cookies and similar technologies if this concerns you.

How can I contact fenice Spa if I have questions regarding privacy statement?

If you have any questions about the use of your personal information, please send us an email to .

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